Frequently Asked Questions (FAQs)

• PUBLIC SESSIONS
• ICE SPORTS
• GROUP BOOKINGS
• SKATE SCHOOL
• PARTY PACKAGE

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What is the smallest/largest rental skates you have?

Our smallest skate is a size 9 in kids and our largest is a size 14 in adults (limited skates in size 14).

How Old do you have to be to skate?

There is no age limit to skate, however all skaters are required to wear skates so they must be at least a size 9 in kids.

Do I have to stay and watch my children skate?

We strongly advise children under 12 have parental supervision at all times. 

Do I have to skate with my child?

We recommend an adult skate with all children under 6.

Can I go on the ice without skates?

No, to go on the ice you must be wearing skates at all times.

Do we have to book to come and skate?

No, you can just turn up to any of our public sessions. Please CLICK HERE for our session times. 

Is there someone to teach me how to skate?

Not during the public sessions. We have our skate school program during the school terms which are group lessons or you can organise a private lesson with a coach prior to arrival. See ICE SPORTS for more information.

Is there somewhere warm to sit?

Our canteen is warmer than the rest of the building and has windows that face the ice. Skates are not to be put on or taken off in this area. You can also go outside to warm up as long as you don't take any rental skates or penguins (passouts are not permitted on Friday night sessions).

What time do you close today?

We close at different times throughout the week. Please see our session timetable for our hours and SESSION TIMES.

What are private sessions?

Private sessions are sessions that have been privately booked (usually for hockey team or figure team training). These sessions are not open for the public to join and do not always allow spectators to come in and watch. 
If you wish to book your own private session, send us an email with the event type, date and time and we can let you know availabilities and quote you a price.

How much does it cost to skate?

For session prices, please CLICK HERE.

I have my own skates, is it still the same price?

For adults and children (5-17yrs) there is a $3 discount from our ne  if you have your own skates. 

Do I have to pay if I'm not skating?

Spectators are free. On Friday nights (7-10pm) there are no spectators permitted.

Can I skate if I'm pregnant?

No, we do not allow pregnant people to skate. 

Do we have to come at the start of the session?

You can come at any time during the session but there is no discount for late arrivals.

Is there anything to help my child skate?

Penguin skate aids are available for hire from the front desk for $15 (includes $5 bond). They are used for support and balance for children while skating.

FIGURE SKATING

CAN I TEACH MY FRIEND TO FIGURE SKATE?

You are only permitted to teach someone else if you have your level 1 accreditation from APSA.

IF I AM COACHING BUT NOT GETTING ONTO THE ICE, DO I HAVE TO PAY?

Yes. All coaches are required to pay the coaching entrance fee even if not coaching on the ice. 

​WHICH COACH SHOULD I CHOOSE?

Every student learns in a different way so having one off lessons with different coaches will help you to determine which one best suits you. 

ICE HOCKEY

HOW MUCH ARE THE SEASON FEES?

The fees vary each season and with each club. To find out the fees, contact the club you are interested in joining or already play for and they can tell you. 

HOW MUCH DOES THE HOCKEY GEAR COST?

CAN I WEAR HOCKEY GEAR IN PUBLIC SESSIONS?

Yes you can however sticks and pucks are not permitted. 

BROOMBALL

HOW DO I JOIN?

To join a broomball team or start your own team, contact them directly via email (info@broomball.com) or Facebook (Broomball Association of Western Sydney).

DO I NEED TO KNOW HOW TO SKATE TO PLAY?

No skating ability is needed.

DO YOU SELL BROOMBALL GEAR?

No we don't but the broomball association has gear that you can borrow until you get your own.

WILL WE BE THE ONLY ONES ON THE ICE?

No, group bookings can only be made for our public sessions which means the general public can come in as skate at the same time.

do we have to book?

To receive the group discount you will need to book at least 3 days prior. Groups that come without a booking will be charged normal entry rates.

CAN WE PAY SEPARATELY?

For the discounted price, payment must be made in onelump sum.

HOW ARE THE CLASSED GROUPED?

The classes are grouped by skating ability. All skaters will start in the beginners level. 

HOW LONG UNTIL I LEARN HOW TO SKATE?

Everyone learns at different speeds. Practicing what you have learnt in your lessons will help speed up the learning process.

WILL I HAVE THE SAME COACH NEXT TERM?

There is no guarantee if you will have the same coach as coach availability and the classes they are assigned to may change. 

CAN I BOOK FOR WEEKDAYS?

We only take weekday bookings for dates during school holidays.

SOME OF MY GUESTS HAVE SPECIAL DIETARY NEEDS. DO YOU CATER FOR THEM?

No. For guests with special dietary requirements, we recommend bringing in food for them yourself. Outside food is allowed to be brought in for all booked parties.

WHAT HAPPENS IF I DON'T HAVE AT LEAST 10 GUESTS?

The minimum guests is 10. If you have less then you will still be required to pay for 10 guests. 

CAN I HIRE A PARTY HOST?

No. There is an option to hire a coach to do a group lesson for 30 minutes or 1 hour. There will be a staff member that will bring out the lunch and also to do games on the ice as a whole rink activity.

CAN I PAY EXTRA TO HAVE A PARTY FOR ADULTS?

Our party package is for children only. If you want to have an event for adults then a group booking would better suit your needs. 

ARE PARTY PLATTERS AVAILABLE TO ORDER ON THE DAY?

Platters can be ordered on the day but there is no guarantee that we will have enough product for them. To ensure you have a platter for your party, we suggest ordering it prior to the day of the party or to bring one in yourself.

IF I CANCEL MY PARTY, CAN I GET THE $100 BOND BACK?

Your bond will be refunded in full if you cancel the party at least one week prior to the party date. Cancellations made less than one week prior will not receive a refund for the bond however the bond can be transferred with the booking to another date within the next month.

​CAN I ORDER A PENGUIN SKATE AID FOR EACH CHILD IN THE PARTY?

We recommend only starting with a one or two as some children will learn to skate quickly and end up leaving the penguin for most of the session. You can always hire more throughout the session.

HOW EARLY CAN I COME INTO THE PARTY ROOM?

The party room will be open for use 10 minutes prior to the party starting time. 

DO I HAVE TO STAY OR CAN I LEAVE AND COME BACK AT THE END OF THE SESSION?

The person who booked the party must be present for the duration of the party.