FREQUENTLY ASKED QUESTIONS (FAQS)

GENERAL ENQUIRIES

What is the smallest/largest rental skates available?
Our smallest size skate is a child's size 9 and our largest adult size is a size 13. 
How old do you have to be to skate?
We recommend children to be at least 3 years old to skate. Our smallest size skate is a size childrens US 9 / EU 27 which fits most 3 to 4 year olds. If the child's shoe size is smaller than a 7, we would advise that they are too small to skate. 
do i have to stay/skate with my child?
We strongly advise all children have adult supervision. Children 12 and under must have adult supervision at all times. ​We recommend an adult skate with all children under 6.
can i go on the ice without skates?
No, all persons on the ice must be wearing skates.
Do we have to book to come in?
You do not have to book to attend any of our public sessions unless you have more than 20 skaters or are school group, youth group or vacation care group.
will there be someone to teach me how to skate?
Not during the public sessions. We have our skate school program during the school terms which are group lessons or you can organise a private lesson with a coach prior to arrival.
is there somewhere warm to sit?
Our canteen is air conditioned and has windows that face the ice. Skates are not to be put on or taken off in this area.
what are private sessions?
​Private sessions are sessions that have been privately booked (usually for hockey team or figure team training). These sessions are not open for the public to join and do not always allow spectators to come in and watch. 
If you wish to book your own private session, send us an email with the event type, date and time and we can let you know availabilities and quote you a price.
i have my own skates, is it still the same price?
For adults and children (5-17yrs and 4 and under) there is a $4 discount if you have your own skates. ​
do i have to pay to spectate?
​Spectators are free during our day public sessions. On Friday nights (7-10pm) there are no spectators permitted.
can i skate if i'm pregnant?
For your own safety, we do not permit pregnant individuals to skate.
do we have to come at the start of the session?
You can come at any time during the session but there is no discount for late arrivals. We recommend arriving at the beginning of the session so you can make the most of it.
is there anything to help my child skate?
​Penguin skate aids are available for hire from the front desk for $15 (includes $5 bond). They are used for support and balance for children while skating.
do you offer a disability/carer discount?
We do not offer discounts for Companion Cards as our venue is not a participant with the Companion Card program.
However, we offer free entry for wheelchair bound individuals and a discounted rate of $15.00 admission for one skater to accompany them on the ice. ​
can i bring in food / birthday cakes to a public session?
The ice rink has a no outside food policy. If you wish to bring in a birthday cake please send us an email with the date and time you will be attending and we will get back to you on whether you will be able to bring it. An email confirmation will be sent if available to be bought in, this email must be shown on arrival. No other food or drinks are permitted in.
Do you accept the active kids vouchers?
We are not a provider in the Active Kids Program and therefore unable to accept the active kids vouchers. ​
Do you accept/ offer discounts for companion card holders?
We are not a listed provider for the companion card program, so therefore we do not accept the companion card or offer a discount.

OTHER FAQS

ADDRESS: 7 Patty's Place, Jamisontown NSW 2750
PHONE: 02 4733 2611
EMAIL: penrithicepalace@gmail.com
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